To be able to enter an ISPS-compliant zone, you need to activate your Port Pass. Activating a Port Pass means we link the pass to your identity. If you have never done this before, we first need to establish who you are. We do this using biometric verification:

You scan your identity document
You take a selfie
We compare both and run a set of security checks

This process takes around 5-10 minutes.

Before you start

Make sure you have:

✅ An invitation email from your employer
- This contains the personal activation link you will need to start the activation process
✅ A device with a camera and an internet connection
- Preferably a smartphone, but a laptop with a webcam can also be used
✅ A valid identity document
- We support identity cards and passports. The document must not be expired, undamaged and fully readable.
✅ A well-lit place to take pictures of your document and your face

⚠️ Important: Bad pictures of your document or face can result in a failed activation.

Step 1: Use your invitation link

Open the email you received from Port Pass
Click or tap the activation link to open the Port Pass activation page in your browser.
Follow the on-screen instructions to start the process

⚠️ The invitation link is valid for 48 hours. If it has expired, you can request a new one yourself by following the instructions on the screen.

Step 2: Scan your identity document

You'll be asked to scan your identity document.

Choose which documents to scan (ID card or passport)
- The options depend on the information your employer provided
Take clear photos of the front and back of your document
- Follow the on-screen frame and instructions
- Make sure the whole document is visible
- Avoid glare, blur and reflections

⚠️ Some things to take into account:

For All Access passes, the document ID or passport ID provided by your employer must match the scanned document ID or passport ID. If it does not match, activation will fail.
The document you scan cannot be expired.
If your document expires during the validity of the pass, the pass is only valid until the document expiry date.

Step 3: Provide your address (when required)

Depending on your nationality, we need some additional information for ISPS compliance:

Non-Belgians:
We are legally obligated to store your legal address. Please enter your correct address.
Belgians:
We store your National Registry Number, which is captured directly from your identity document. You don’t need to type your address.

This information is used in the context of ISPS legislation and port security.

Step 4: Scan your face

Now your document has been scanned, we need a selfie in order to:

match it to your scanned document
see if it is really you activating the pass, and not someone using a picture of you

Please make sure to:

	Make sure the lens of your camera is clean.
	Keep your face inside the circle. If on a smartphone, it can help to keep your phone vertical and at eye level.
	Turn so that you are facing the source of light, not having the light source behind you.
	Please remove glasses, hats, caps, scarfs, ... or any other object obstructing your face.

Step 5: The result

Now you have scanned your document and have taken a selfie, we can check if there is a match. There are 3 outcomes:

Result	Meaning
Approved	We have positively confirmed it is you. Your pass has been activated.
Review	You first have the option to retry 3 times. If all of your retries are depleted, we will send your information to a human operator to verify. They can either: Approve your activation Give you 1 additional retry Completely reject your activation
Rejected	Same as review

After successful activation: Save your Port Pass

Congratulations, your Port Pass is now active.

You now see your Port Pass with your QR code. Save it before you leave this page. You cannot open this page again later.

On a smartphone: Apple Wallet, Google Wallet or Download image
On a computer: Print or save as PDF or Download pkpass file to add to phone wallet
(Only for All Access) Add to Port Pass mobile app

We also email your QR code. Wrong email address? Click Not your email? on the screen.

Already have an active Port Pass? Then you get no new QR code. Keep using the one you have.

The QR code contains a secure, partial representation of your digital identity. You use it as a key to enter ISPS-compliant sites that accept Port Pass.

To be as secure as possible:

We remove all traces of your biometrics from our servers
This means your QR code is unique and cannot be recreated

I received an invitation, what now?